Top latest Five Telus technical support Urban news
Top latest Five Telus technical support Urban news
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and on the billing side, that’s all the more horrendous! Purchased a fresh phone as my agreement was up for renewal online was supposed to get $one hundred credit score in no way showed up despatched the cellular phone through mail how they explained to me to copyright Submit and received it. I got a text concept saying they been given it and my credit will probably be on my Invoice, but nonetheless my Invoice arrived plus they even now demand me for it. When I called. They'd the audacity to mention the telephone wasn’t the cellular phone they had been anticipating?! What other cellular phone could it have already been? It absolutely was their cell phone they despatched me two several years back?! Along with the deliver it back method?! They explained to me they would take a look at it and e-mail me back hardly ever acquired an email. They called me back and we’re looking to say it absolutely was a technical dilemma with my cellphone the same agent who's designed to have looked after me?
• I had been bounced among numerous brokers, my calls had been disconnected, and I obtained inconsistent info with regards to my deal and special discounts.
@Oleginza Wrote: I called Telus CS at 8.55AM Mountain time and they hanged up on me, indicating that I should simply call through "typical Business hrs". Is that this for serious?
Have you experimented with using the net Chat? Log on to My TELUS and also the the Chat icon will likely be on Telus technical support the reduced suitable from the window. Remedy the questions about what type of support you'll need then maintain replying to the bot with "I need to speak to a person" till the bot gives up and passes the Chat to someone.
The TELUS crew acknowledges that our perform spans several Territories and Treaty locations and we're grateful for the traditional Awareness Keepers and Elders that are with us currently, those who have absent ahead of us plus the youth that encourage us.
You can expect to then get a text information when the agent responds, and you can observe up at your earliest comfort.
I'm producing to specific my deep dissatisfaction Using the customer service I acquired when trying to make clear the details of my new agreement and reductions. My the latest practical experience has remaining me emotion frustrated, undervalued, and worried about your group's Total high-quality of support.
Absolutely not the knowledge we wish our customers to have. Be happy to mail us A non-public information and we could focus on our choices to get this resolved in your case.
If our reply settled your problem, be sure to click on Take as Resolution to help you Some others within the Group.
I'm going to cancel all the services household and cellular with Telus and inform my family and friends to take action, that was the worst expertise I got with Telus
Thanks for your personal attention to this matter. I look ahead to a prompt and satisfactory resolution.
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I have manufactured various telephone calls, I have clicked on "Alternatively, you'll be able to Get hold of our TELUS Management Staff here". finished the shape, without having response, and completed another form on MyTelus in addition to go no reaction.
I had some insignificant problems but I had Definitely no idea how to fix them. Then, my co-worker suggested me within your service. Your staff members were particularly affected individual and practical! Owing to all of these!
The TELUS team acknowledges that our function spans lots of Territories and Treaty spots and we've been grateful for the traditional Know-how Keepers and Elders who will be with us these days, all those who have absent ahead of us and the youth that encourage us.